Delivery & refunds

Current status: sales have not opened. Checkout is a preview and no order or charge is created.

Digital delivery

Once sales are enabled, eSIM activation details and installation instructions will be delivered electronically to the checkout email after confirmed payment and successful provisioning. There is no physical shipment or delivery fee. The delivery commitment will be shown before a paid order is accepted; it is not guaranteed to be instant.

Before installation

Check your exact device model, carrier lock, destination coverage, data allowance, validity and activation conditions before purchase. Depending on the plan, validity may start on installation or on first connection. Do not install earlier than the selected plan’s instructions allow.

Cancellation and refunds

Contact the seller using the details below with your order reference and reason for the request. Eligibility will depend on whether the eSIM has been issued, installed or activated, the service supplied and applicable consumer law. Digital delivery and services begun with the required consent may be subject to exceptions to the right of withdrawal; this is not a blanket exclusion of statutory rights.

For a missing, faulty or incorrectly supplied service, contact support for investigation and the remedies available under applicable law. Mandatory consumer rights are not waived by this policy. Approved refunds will be returned to the original payment method; bank processing times may vary.

Do not delete an installed eSIM while a support request is being investigated unless instructed to do so.